Privacy Statement

SimCalc Development


SaaS (Software as a Service)

ThermalSim.com (Educational)

  1. Applicability
    When you create an account for our services and use our SaaS platform (https://www.thermalsim.com), personal data is collected and processed.
    We work on the basis of the "privacy by design" principle.
    We respect the privacy of the users of our services and ensure that the personal information you provide to us is treated confidentially. For this reason, personal data collected by us is carefully processed and secured.
  2. Create Account
    In order to use our platform it is necessary to register. During the registration process you need to provide your email address and a password, with which we will create an account for you. After activation of your e-mail address, you can login with your credentials. Your password is stored securely.
  3. Payment
    If you or your educational institute choose to use the paid version of our platform, you must sign up for a subscription, where we use your personal data to handle payment and billing. For the payment of the invoice, we need your billing and payment information.
  4. Categories of personal data
    We process personal data processed for the purpose of your account and the use of the platform.
    To create an account and use the platform, the following personal data is processed:
    • Email
    • Password
    • Timestamp (registration and last login)
    • IP address (registration and last login)
  5. Purposes of data processing
    We process your personal data for the following purposes:
    • To use our services, an account is created.
    • To send newsletters and updates, we need an email address.
    • We store your IP address to ensure the security of your use of our platform.
    • To enable payments, we need your billing information.
  6. Grounds for data processing
    We process your personal data on the basis of the following basis(s):
    • You have consented to the processing of your personal data.
    • We have a legitimate interest in processing your data.
    • Processing is necessary for the performance of our services.
  7. Confidentiality and disclosure to third parties
    For the performance of our services, personal data is stored with the following hosting provider:
    • STRATO AG.
  8. Other third parties
    We share your personal data only as necessary to perform our services or if we are required to do so by law.
    We work with certain third parties who may have access to specific personal data. This is essential to provide our services.
    These are the following third parties:
    • Paddle.com Market Ltd. (Paddle is our Merchant of Record for billing and payment services).

    For issues regarding billing and information that is processed by Paddle, please visit https:www.paddle.net.
  9. Cookies
    We place the following cookies:
    • Necessary: login and order purposes
    • Analytics: Google Analytics. These cookies can be accepted or declined by the user.
  10. Retention periods
    We will not keep your data longer than necessary to fulfill the purposes stated in this privacy statement.
    You can request us to delete your account.
  11. Security of your personal data
    We take appropriate technical and organizational security measures to limit misuse of, and unauthorized access to, your personal data.
    We ensure that only the necessary people have access to your data, that access to your personal data is protected and that our security measures are regularly tested based on a security assessment. In addition, we use SSL certificates for the secure transmission of your data and communications.
  12. Your rights
    If you have provided us with personal data, you may send us a request to view, modify, move or delete that data on our platform. You have the following rights:
    • Right to access your personal data: you have the right to obtain an overview of the personal data we process about you.
    • Right to correct your personal data: if we process incorrect or incomplete personal data about you, you have the right to correct or supplement the personal data in question.
    • Right to restrict the processing of your personal data and right to object: in some cases, you can request that the processing of your personal data be restricted (temporarily or otherwise), for example if you question the accuracy of the personal data or if you believe that the processing is unlawful.
    • Right to delete your personal data: in some cases you have the right to delete your personal data, for example, if the personal data is no longer needed or you believe that the processing is unlawful.
    • Right to data portability.
    The aforementioned rights can only be exercised when it comes to personal data processed for the purpose of your account and the use of our services. You may make a request to exercise your rights by contacting us by sending an e-mail to: info@thermalsim.com.
  13. Changes to the privacy statement
    We reserve the right to modify this privacy statement. Changes will be published on our website. It is therefore recommended that you consult this privacy statement regularly so that you are aware of any changes.
    This privacy statement was last updated on March 1, 2024.
  14. Contact
    For questions regarding the processing of your personal data, please email to info@thermalsim.com
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For any questions, please contact us.